Services

We Offer A Variety of Services To Keep Your Rugs Looking Brand New

At Gentle Genie our passion is Oriental and Specialty Rug cleaning. We do Persian Rug Cleaning, Turkish Rug Cleaning, Indian Rug Cleaning, Chinese Rug Cleaning, Navajo Rug Cleaning, Tribal Rug Cleaning, Antique Rug Cleaning, Silk Rug Cleaning, Wool Rug Cleaning, Tibetan Rug Cleaning, Antique Rug Cleaning, Designer Rug Cleaning and all other types of Area Rug Cleaning by hand in our rug washing studio. Not only do we offer free pickup and delivery and superior cleaning, but we also provide more than one cleaning method and other services upon request that help ensure that you and your family will be able to enjoy your rug for many years and even many generations!

This is the method that is recommended for most Oriental and Specialty Rugs. This is what our eight step process is all about. It mimics the river washing done for hundreds of years in these rugs countries of origin.
Some rugs that are especially delicate such as silk or jute, whose dyes are unstable, or which are made from a manmade fiber such as Art Silk, Banana Silk, or are made from processed Bamboo, may not be able to be washed using our Immersion Cleaning. For these rugs, we offer several different dry cleaning methods developed especially for area rugs to achieve similar results. We still thoroughly dust and groom your rug when using these methods.
Even if your rug is not visibly soiled, it can still benefit from periodic dusting in between cleaning. Dry soil can act like sandpaper on a rugs fibers causing wear and reducing the life-span of a rug. Dusting also removes many irritants that affect everyone especially those with allergies. If your rug only needs a professional dusting, we can do that!
We are masters at eradicating pet puddle odors and can even be successful at reducing or eliminating many pet stains from your carpet. As with all our techniques, we only use gentle products specially formulated for your type of Oriental or Specialty Rug.
If you suffer from allergies we have a special line of natural products that can help eliminate and reduce the amount and effects of dust, pollen, and dander that can become trapped in your rug. As with all our products this treatment is formulated especially for your Oriental or Specialty Rug.
Adult Moths and Carpet Beetles do not damage rugs but they do lay eggs in undisturbed areas of your rug such as under a couch, table or bed or a rug stored in a closet or attic. These eggs hatch into larvae that are so small as to be almost unnoticeable and it is these babies that feed on animal fibers such as silk and wool or on food stains and causing considerable damage. We have products to kill existing moths and products that help retard infestation. We also recommend that you disturb any idle areas by vacuuming both sides of a rug or having your rug dusted professionally at least every six months.
We highly recommend protecting your Oriental or Specialty Rug with a protector that will keep your rug looking clean and fresh longer while at the same time making it easier for you to blot up any spills or pet accidents between cleaning to prevent them from becoming stains. The protector also ensures better results when you do have your rug cleaned. We have several products to use depending on the type of fiber your rug is made from.
A good pad keeps the rug from shifting, curling, and wrinkling which are safety hazards, but can also cause uneven wear to your rug. It also acts as a shock absorber to prevent wear. A good pad can help protect the underside of your rug from dirt and debris that can travel up through the foundation into the fibers. You should never use a “rubber” or synthetic pad which can become sticky, attracting dirt and can decompose over time causing damage. We offer high quality felt padding which is the type that is recommended by industry experts and consumer groups.
Some rugs have been given a “tea wash” to tint the rug and/or fringe to give it an antiqued look. Sometimes this wash is not stable and is removed when the rug is washed or cleaned. We will advise you if we believe your rug has had this treatment during pre-inspection and can reapply this “tea wash” if it is removed during the cleaning process or was removed from a previous cleaning if you prefer this look.
We can prepare your rug for storage if you like to remove them from your floors occasionally, for instance in the summer months or when you are traveling. This is done by cleaning, thoroughly drying, applying insect retardant, and wrapping in plastic or tough synthetic paper. We recommend that you store you rug in a clean dry place that is free from insects, rodents and other pests and that you check your rug periodically. We also offer storage for your rug at our facility.
Some simple repairs we are even capable of doing ourselves but will always refer difficult repairs to our most qualified expert associate. We have access to experts who can repair damage to fringe and pile such as tears, holes, missing fringe, loose backing, binding, dye problems, moth damage, and more. We will get a number of quotes and facilitate the process of having your rug repaired. You would be amazed at what these expert are capable of accomplishing!
We do not do formal appraisals ourselves, but have access to expert associates that will appraise them for us at a reduced cost. If you believe that your rug is valuable, but do not have a good idea of how much it is worth, we recommend that you have it appraised for insurance purposes. Valuable Oriental and Specialty Rugs require a rider on your homeowners’ insurance to be properly insured.

Our Unique 8 Step Cleaning Process

6 ServicesStep One: Pre-Inspection

We thoroughly inspect your rug to determine what type of fiber your rug is made of, the density of the pile, the type of weave and its country of origin. We measure your rug and inspect its overall condition. Then we test for color fastness and inspect the condition of the fringe. All of these things help us determine the type of cleaning and care it needs. We then provide you a copy of our findings so you can rest assured that your treasured rug is in safe hands.

dusting1-1 ServicesStep Two: Dusting

We consider dusting the most important step of our process. We have found through experience that rugs can hold a large amount of dust, dry soil and other particulate matter that if not removed can act like sandpaper on your rugs fibers, cutting the yarn, and reducing the life of the rug over time. This soil can also turn into cement like mud if not properly removed before cleaning also causing damage to a rug. We use the Rug Badger, a dusting machine, which used over the back of the rug, vibrates this deeply embedded soil and particulate matter from the rugs fibers and foundation. We then turn the rug over and thoroughly vacuum the top surface of the rug to remove any remaining dirt before cleaning.

petodor ServicesStep Three: Odor Removal

Before we clean your rug we check for any odors that may be trapped deep within the fibers and foundation of your rug. Pets, Smoke, Mildew, and other odors can be difficult to eliminate using regular cleaning products. We have many specialized, gentle products to treat these odors once we have identified them. Odors, even difficult to treat pet puddle odors, are no match for our natural neutralizing process.

3 ServicesStep Four: Cleaning

Not every type of fiber and yarn used to construct rugs should be cleaned using the same process. Some rugs require our dry cleaning method. Other rugs respond better to our submersion cleaning done in our custom made bath which is similar to the traditional river washing done for thousands of years in the countries where many of these rugs are made. We pay special attention to stain and spot removal and the prevention of color loss or dye bleeding. We don’t put rugs together in the same bath. All rugs are cleaned individually and by hand, using low pH products to ensure safe, gentle and pure results with no residue.

Untitled-1 ServicesStep Five: Rinsing

We employ a soft water rinse for rugs that are washed in our custom “river washing” bath with water constantly flowing through the rug until there is nothing running through the rug but cool clear water. If a rug is not completely rinsed, residues can be left behind that could result in fading, discoloration, erosion of fibers or premature re-soiling. After we rinse your rug, there are no soils, harmful chlorine or chemical residues left behind. This thorough rinsing leaves your rug soft and silky to the touch.

grooming2 ServicesStep Six: Grooming

Proper grooming of your rug is another important step in our rug care process. We carefully brush your rug in the direction the knots are tied which determines the direction of the rug’s pile. This allows your rug to dry properly allowing for uniform texture and light reflection to ensure your rug retains its maximum beauty. This is when we also pay special attention to the fringe, detangling it to allow it to dry properly so that no damage occurs.

4 ServicesStep Seven: Drying

We first dry your rug flat to ensure that there is no color bleeding or browning. Once the rug is sufficiently dry, the rug is hung to finish drying in our thermostatically controlled drying room with gentle warm air encircling the entire rug to speed up the process. Before being removed from our tower, the rugs are tested using a moisture detection probe or meter. You can be sure that your rug is completely dry before it is returned to you.

6 ServicesStep Eight: Post Inspection

We re-inspect your rug to make sure it is the cleanest it can possibly be. We post vacuum and dust to make sure there is no particulate matter left in your rug. If we detect any remaining soil or spots that can be removed we will repeat any necessary steps. We absolutely love caring for these beautiful works of art and pride ourselves in our thorough but gentle process.